WORK IN PROGRESS
Ensuring that our customers are 100% satisfied is of the utmost
importance to the weiv.com.au team. If you are in any way dissatisfied
with the products you have received, we will happily organise a
refund or an exchange for you, so long as the products are returned
to us in a saleable condition.
Terms and Conditions - Returns and Exchanges
us in a saleable condition.
Terms and Conditions - Returns and Exchanges
Making a Return
If you want to return a product to us for refund or exchange,
you can do so through Australia Post. Simply complete the Returns
Form and put it with the returning item in an envelope, satchel
or box suitable for mail or courier transport.
For returns, use this address:
Returns Department
weiv.com.au
Reply Paid 389
North Melbourne
VIC 3051
You may take Australia Post returns to a post office or mail them
directly to the above address.
Please ensure that you enclose the Returns Form with all relevant
details filled out.
Refunds
weiv.com.au can process a refund whether you are in Australia
or overseas. We will:
credit your credit card
or provide a gift voucher which can be redeemed on any future
wishlist.com.au purchase and is valid for 12 months
The amount refunded will depend on the reason for the return.
If you have received:
a damaged product or the wrong product, we will be happy to refund
both the product and delivery costs
a product that you no longer wish to purchase, only the product
cost can be refunded
Exchanges
To complete an exchange, include the name, variety and cost of
the new product you require on the Returns Form. If there is a
difference in the price of the products involved in the exchange,
please tell us how we should refund or charge you.
Refunds
And Returns